Contact information
Contact information
Sculpette is run by a small team, and a person reads every message. This page tells you exactly who we are, how to reach us, how quickly we answer and what to put in your message so that we can help you on the first reply.
Contents
- Who you are dealing with
- How to reach us
- When we answer
- What to include in your message
- Returns and refunds
- Deliveries
- Complaints
- Data protection requests
- Press, partnerships and wholesale
- What we will never ask you for
1. Who you are dealing with
| Trading name | Sculpette |
|---|---|
| Legal entity | Flexnee LLC |
| Registered office | 14 Hughes, Irvine, CA 92618, United States |
| support@sculpette.uk | |
| Website | sculpette.uk |
2. How to reach us
Email is the fastest way and the only one we monitor properly: support@sculpette.uk. You can also use the form on our contact page, which arrives in the same inbox.
We do not have a telephone line. Everything worth saying about a sizing question, a return or a missing parcel is easier to get right in writing, and it gives both of us a record.
3. When we answer
We answer within one working day, Monday to Friday, excluding bank holidays in England. A message sent on Friday evening is normally answered on Monday. During a sale period replies can take a little longer, and we say so on the website when that happens.
If you have not heard from us after two working days, check your spam folder and then write again — occasionally a reply does not get through, and we would rather answer twice than leave you waiting.
4. What to include in your message
- Your order number (it starts with # and is in your confirmation email). It is the single fastest thing you can give us.
- For a sizing question: your usual bra size, band and cup, and what you are wearing the piece under.
- For a delivery question: the tracking number from the dispatch email and the last thing the tracking showed.
- For a damaged or incorrect item: a photograph of the piece and of the packaging it arrived in.
- For a return or exchange: whether you want a refund or a different size, and which size.
5. Returns and refunds
Do not post anything back before you write to us. Email first and we reply with the return address and instructions, normally the same working day. Everything about the 30-day fit guarantee, the statutory right to cancel and how refunds are processed is set out in our refund policy.
6. Deliveries
Delivery times, costs and what happens when a parcel goes missing are set out in our delivery policy. If your tracking has not moved for five working days, write to us with the order number and we open the case with Royal Mail ourselves — you do not need to contact the carrier.
7. Complaints
If something has gone wrong, put Complaint in the subject line and tell us what happened. We acknowledge complaints within one working day and aim to resolve them within five. If we cannot put it right in that time, we tell you why and give you a date.
8. Data protection requests
To see, correct or delete the personal data we hold about you, email us with Data protection in the subject line. We respond within one month, as UK data protection law requires. The detail of what we hold and why is in our privacy policy.
9. Press, partnerships and wholesale
Use the same address with Press or Wholesale in the subject line and it reaches the right person. We sell to consumers only through this website and do not supply retailers at present, but we read every enquiry.
10. What we will never ask you for
We will never ask for your full card number, your card PIN, or your account password — not by email, not through the contact form, not in any circumstance. If a message claiming to be from Sculpette asks for any of those, it is not from us. Forward it to us and delete it.
Flexnee LLC, 14 Hughes, Irvine, CA 92618, United States. Last updated: 15 September 2026.