Track your order

Tracking your parcel

Every order ships with Royal Mail Tracked 48. The moment your parcel leaves us you get a dispatch email with the tracking number in it. Enter that number on the Royal Mail site, or use the link in the email.

When tracking shows nothing yet

A tracking number goes live when Royal Mail scans the parcel into the network, which can be several hours after you get the email. If it shows nothing on the first evening, that is normal.

When tracking has not moved for days

Parcels sit still and then move again more often than you would think. Our rule is five working days: past that, email us with your order number and we will chase it with Royal Mail directly. If it is genuinely lost, we resend or refund.

Delivered, but not here

Check with neighbours and look for a card or a safe-place photo in the tracking detail. If it is still missing 24 hours later, email us and we will open a case with Royal Mail and sort you out either way.

Still need us?

Use the contact page with your order number and we answer within one working day.