Returns

The 30-day fit guarantee

Adhesive pieces are impossible to judge until you put one on, so we do not ask you to. Wear it once, in your own home, with the outfit you bought it for. If the fit is wrong, send it back within 30 days of delivery and we will refund it or swap the size.

This sits on top of your legal rights, it does not replace them.

Your legal right to cancel

Under the Consumer Contracts Regulations you have 14 days from the day you receive your order to cancel it, and a further 14 days to return the goods. To cancel, email us and say so — you do not need a reason.

Body tape is sealed for hygiene reasons. Once the seal is broken it cannot be returned under the cancellation right unless it is faulty.

How to return something

Email us with your order number and what you want to do. We reply with the return address and instructions within one working day. Put the pieces back on their storage film, in the original box where you still have it, and use a tracked service — until it reaches us, the parcel is your responsibility.

Return postage is yours to pay unless the item is faulty or we sent the wrong thing, in which case we cover it.

Refunds

We refund to the original payment method within 3 working days of the parcel reaching us, and your bank then takes its own time, usually 3 to 5 working days. We refund the price of the goods and, where you cancel the whole order under the 14-day right, the standard delivery charge you paid.

Faulty or wrong items

If something arrives damaged, faulty or not what you ordered, send us a photograph and your order number. We will replace it or refund it in full, including the postage both ways, and we will not ask you to send it back at your own cost first.

What we cannot take back

Pieces that have been worn beyond a single fitting, damaged by misuse, or returned without their storage film, and opened body tape. Everything else, talk to us.